Support
Email is the quickest way to reach us, and it reaches the people who can actually sort things out. Write whenever you like, in your own words.
Email us at
support@tenorinpl.comThis opens whatever mail app this device is set up to use, with the address filled in.
Before you write
Our frequently asked questions cover buying, payments, delivery and your account, and will often be faster than waiting on a reply.
When you do write, telling us the email address on your Tenor account and roughly when something happened saves us a round trip asking for it.
Complaints
Send complaints to the same address and say that is what it is, so we route it properly. We acknowledge a complaint within 2 working days and aim to resolve it within 10.